At Mini Dachshund Home, our mission is to match each of our carefully raised, well-trained, and healthy Mini Dachshund puppies with loving forever families. We understand that adopting a puppy is a significant commitment, and we are committed to ensuring your complete satisfaction with your new family member. Our Refund and Return Policy is designed to be transparent, fair, and protective of both our puppies and our customers.
General Policy Overview
Given the sensitive nature of live animal sales, we uphold strict standards to ensure the health and well-being of each puppy. Because our Mini Dachshund puppies are living beings and require personalized care, we operate under specific terms regarding refunds and returns. Please review the following policy carefully before completing your purchase.
Non-Refundable Deposits
A non-refundable deposit is required to reserve any Mini Dachshund puppy from Mini Dachshund Home. This deposit guarantees that the puppy is held exclusively for you and will not be offered to other buyers.
Important:
- Deposits are non-refundable and non-transferable under any circumstances (including buyer change of mind, financial reasons, or living situation changes).
- The deposit amount will be clearly communicated at the time of reservation and applied toward the total purchase price.
Refund Policy
We are confident in the health and quality of every Mini Dachshund puppy we offer. However, we do recognize that unexpected situations may arise. Our refund policy is as follows:
1. Health Guarantee-Related Refunds
If within 14 days of receiving your puppy, a licensed veterinarian diagnoses a life-threatening illness or contagious disease present at the time of sale, and written documentation is provided, we offer:
- Option 1: Full refund of the purchase price (excluding the non-refundable deposit and shipping costs)
- Option 2: Replacement puppy of equal value (subject to availability)
Additionally, we provide a 12-month genetic health guarantee (covered in our Health Guarantee policy). If a congenital or hereditary condition is diagnosed within this period, a partial refund or replacement may apply, depending on the situation and documented proof.
2. Buyer’s Remorse or Change of Circumstances
Please understand that Mini Dachshund Home does not offer refunds due to buyer’s remorse, personal circumstances, allergies, relocation, financial hardship, or lifestyle changes after the puppy has been purchased and delivered.
We encourage all buyers to be fully prepared and committed before reserving a puppy.
Return Policy
We genuinely care about the welfare of our Mini Dachshund puppies and understand that life circumstances can change. If you are no longer able to care for your Mini Dachshund puppy, we ask that you contact us first rather than surrendering the puppy to a shelter or third party.
Our Return Policy:
- We will accept the return of a puppy at any age; however, no refunds will be issued for returns unrelated to health conditions covered under our health guarantee.
- The buyer is responsible for all return transportation costs.
- The returned puppy must be accompanied by all original registration papers, health records, and any other documents provided at the time of purchase.
Our goal is always to find the puppy a safe, loving home, whether through return or rehoming assistance.
Shipping Fees & Costs
Shipping fees, travel crate costs, and third-party transportation expenses are non-refundable under any circumstances, including health-related returns or cancellations.
Conditions for Refund or Replacement
To qualify for any refund or replacement, the following conditions must be met:
- Veterinarian Confirmation: A licensed veterinarian must provide official documentation of the diagnosed health issue.
- Written Notification: Mini Dachshund Home must be notified in writing (email or letter) within the applicable time frame (14 days for general health, 12 months for genetic conditions).
- Proof of Care: Buyer must show proof of proper care, including vet records, vaccinations, and appropriate living conditions.
- Non-Transferability: The refund and return policy applies only to the original buyer and is non-transferable.
Final Sale Disclaimer
All sales are considered final after the 14-day general health guarantee period, except in the case of conditions covered under the 12-month genetic health guarantee. We encourage open communication before, during, and after the adoption process to ensure a successful experience for both you and your puppy.
Our Commitment to You
At Mini Dachshund Home, we value integrity, honesty, and the lifelong welfare of our puppies. Our Refund and Return Policy is in place to protect our puppies and ensure that every buyer feels informed, supported, and confident in their decision to bring home one of our Mini Dachshund puppies.